About us?
This website is owned by WAKKNOX, with NIF: 75247105Y and with registered office in Almería, Spain.
Information and consent
By accepting this Privacy Policy, the user (hereinafter, the “User” or the “Users”) is informed and gives their free, informed, specific and unequivocal consent so that the personal data they provide through the website located at the URL [https://www .wakknox.com /] (hereinafter, the “Website“) are processed by WAKKNOX, as well as the data derived from your browsing and any other data that may be provided in the future.
The User must carefully read this Privacy Policy, which has been written in a clear and simple way, to facilitate its understanding, and the User can freely and voluntarily determine if they wish to provide their personal data to WAKKNOX.
Obligation to provide the data.
The data requested in the forms of the Web are, in general, mandatory (unless otherwise specified in the required field) to fulfill the purposes for which they are being collected.
Therefore, if they are not provided or are not provided correctly, they cannot be attended to, without prejudice to the fact that you can freely view the content of the Website.
For what purpose will WAKKNOX process the User’s data?
According to the following purposes:
- Data provided to formalize a purchase:
- Manage, process, send and track purchases made.
- Contact the User to complete the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
- Conduct quality and satisfaction surveys.
- Send personalized commercial communications to the User about WAKKNOX products and services, by electronic and/or conventional means.
- Send commercial communications to the User, by electronic and conventional means, about products and services of other companies with which WAKKNOX collaborates.
- Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
- Data provided through out-of-stock product forms:
- Inform Users of the availability of products they were interested in and that were out of Stock.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of other companies with which WAKKNOX collaborates.
- Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
- Data provided through contact forms:
- Manage, process and respond to requests, requests, incidents or queries from the User.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of WAKKNOX and other companies with which WAKKNOX collaborates.
- Prepare a commercial profile, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box provided for this purpose.
- Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
- Data provided for sending the Newsletter:
- Manage the subscription and/or cancellation of the Newsletter.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of WAKKNOX and other companies with which WAKKNOX collaborates, if the User gives their consent by checking the corresponding box.
- Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
- Data provided to obtain discounts or to participate in promotions:
- Manage and carry out the promotion, as well as manage its development.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of WAKKNOX and other companies with which WAKKNOX collaborates, if the User gives their consent by checking the corresponding box.
- Carry out analyzes on the use of the Website and check the preferences and behavior of the User in order to improve communication with Users of the Website.
What User data will WAKKNOX process?
WAKKNOX will process the following categories of User data:
- To formalize a purchase:
- Contact information: email address, telephone number and postal address.
- Transaction data of goods and services in WAKKNOX: products and services acquired or in which the User shows interest.
- Economic and financial data: bank card.
- Navigation data.
- Data provided through out-of-stock product forms:
- Identification data: name and surnames.
- Contact details: email address.
- Transaction data of goods and services in WAKKNOX: products and services in which the User shows interest.
- Navigation data.
- Data provided through contact forms:
- Identification data: name and surnames.
- Contact information: email address, telephone number and postal address.
- Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
- Navigation data.
- Data provided for sending the Newsletter:
- Identification data: name and surnames.
- Contact details: email address.
- Navigation data.
- Data provided to obtain discounts or to participate in promotions:
- Identification data: name and surnames.
- Contact information: email address, telephone number and postal address.
- Transaction data of goods and services in WAKKNOX: products and services acquired or in which the User shows interest.
- Navigation data.
In the event that the User provides data from third parties, they state that they have their consent and undertake to transfer the information contained in the Privacy Policy, exempting WAKKNOX from any responsibility in this regard. However, WAKKNOX may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.
What is the legitimacy of the processing of the User’s data by WAKKNOX?
The legitimacy of the treatment of your personal data, will be the following:
- Data provided to formalize a purchase:
- Execution of the contract, to manage, process, send, follow up on the purchases made and contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
- Legitimate interest, to carry out quality and satisfaction surveys and to send personalized commercial communications, by electronic and/or conventional means, about WAKKNOX products and services.
- Data provided through out-of-stock product forms:
- Consent, to inform Users of the availability of products in which they were interested and that were out of Stock.
- Consent, for the sending of commercial communications by electronic and conventional means, about products and services of WAKKNOX and other collaborating companies.
The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them, not affecting the others.
To revoke said consent, the User may contact WAKKNOX through the contact form at www.wakknox.com/contacto or send an email to the address cliente@wakknox.com
With which recipients will the User’s data be shared?
Your data will not be transferred to third parties, except to public bodies and authorities (administrative or judicial) in those cases in which a legal norm so establishes.
Conservation of the data.
The User’s data will be kept for the following periods:
- Data provided to formalize a purchase:
- The data provided to manage, process, send and monitor the purchases made will be kept during the contractual relationship and, once it has ended, during the prescription period of the legal actions that may derive from it.
- The data used to contact the User to complete the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process will be kept for 180 days.
- The data related to satisfaction and quality surveys will be kept for five (5) years.
- Data provided through forms of products out of Stock, will be processed until the communication is sent to the User, indicating that the product is in Stock and, if it is not in Stock, for six (6) months.
- Data provided through contact forms will be kept for the period necessary to process and respond to your request and, once completed, during the statute of limitations for legal actions arising from the aforementioned request.
- Data provided for the sending of the Newsletter will be kept as long as the User does not revoke the consent given for this purpose.
- Data provided to obtain discounts or to participate in promotions will be kept until the end of the promotion and, once it has ended, during the prescription period of the legal actions that may derive from it.
- Data used to send commercial communications will be processed until the User opposes or revokes their consent.
Commercial and promotional communications.
Una de las finalidades para las que WAKKNOX trata los datos personales proporcionados por parte de los Usuarios es para remitirles comunicaciones comerciales con información relativa a productos, servicios, promociones, ofertas, eventos o noticias relevantes para los Usuarios.
In the event that the User wishes to stop receiving commercial or promotional communications from WAKKNOX, they may request to unsubscribe from the service by sending their request via email to the address cliente@wakknox.com.
User Responsibility.
The user:
- Guarantees that they are over eighteen (18) years of age and that the data provided by WAKKNOX is true, exact, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data communicated and will keep the information provided conveniently updated, in such a way that it responds to their real situation.
- Garantiza que ha informado a los terceros de los que facilite sus datos, en caso de hacerlo, de los aspectos contenidos en este documento. Likewise, it guarantees that it has obtained your authorization to provide your data to WAKKNOX for the indicated purposes.
- You will be responsible for any false or inaccurate information you provide through the Website and for any direct or indirect damages caused to WAKKNOX or third parties.
Exercise of rights.
The User can send a letter to WAKKNOX, to the address indicated in the heading of this Policy, or to the email address cliente@wakknox.com attaching a photocopy of their identity document, at any time and free of charge, to :
- Revoke the consents granted.
- Obtain confirmation as to whether or not personal data concerning the User is being processed at WAKKNOX.
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Obtain from WAKKNOX the limitation of data processing when any of the conditions provided in the data protection regulations are met.
- Request the portability of the data provided by the User in those cases provided for in the regulations.
- Contact WAKKNOX through the following address: clientes@wakknox.com.
- File a claim regarding the protection of your personal data before the Spanish Agency for Data Protection at the address C/ Jorge Juan, 6, 28001 – Madrid, when the interested party considers that WAKKNOX has violated the rights that are recognized by the applicable regulations on data protection.
Security measures.
WAKKNOX will treat the User’s data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to guarantee security. of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
Changes.
WAKKNOX reserves the right to review its Privacy Policy at any time it deems appropriate, in which case it will be communicated to the Users. For this reason, we ask that you regularly check this privacy statement to read the most recent version of the WAKKNOX Privacy Policy.
Acceptance and Consent.
The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the automated processing thereof by WAKKNOX, in the manner and for the purposes indicated in this Privacy Policy.
