{"id":19067,"date":"2021-12-01T14:54:44","date_gmt":"2021-12-01T14:54:44","guid":{"rendered":"https:\/\/www.wakknox.com\/faq\/"},"modified":"2022-09-03T18:01:16","modified_gmt":"2022-09-03T18:01:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.wakknox.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"agni-block-heading agni-block-1662227606508\"><h4>Shipments<\/h4><\/div>\n\n<div class=\"agni-block-separator has-display-style-5 has-align-center has-columns-container agni-block-1662227606511\"><div class=\"agni-block-separator-css\"><\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606513\"><\/div>\n\n<div class=\"agni-block-accordion has-border-width-style-2 agni-block-1662227606535\">\n<div class=\"agni-block-toggle child active agni-block-1662227606523\"><h5 class=\"agni-block-toggle-title\">1. \u00bfCu\u00e1les son los gastos de env\u00edo y tiempo de entrega?<\/h5><div class=\"agni-block-toggle-content\">\n<h6 class=\"wp-block-heading\"><strong>Peninsula<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Price: \u20ac5.70.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>The delivery time will be 1-5 business days from the date of shipment.<\/li><\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Balearic Islands (except Formentera)<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Price: \u20ac6.70<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>The delivery time will be 3-5 business days from the date of shipment.<\/li><\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Formentera<\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Price: \u20ac12.10.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>The delivery time will be 4-6 business days from the date of shipment.<\/li><\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Ceuta, Melilla and Gibraltar<\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Price: \u20ac11.10.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>The delivery time will be 2-5 business days from the date of shipment.<\/li><\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Andorra<\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Price: \u20ac11.10.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>The delivery time will be 4-6 business days from the date of shipment.<\/li><\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Canary Islands<\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Price: \u20ac14.99.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>The delivery time* will be 5-7 business days from the date of shipment.<\/li><\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Portugal<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Price: \u20ac5.90.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>The delivery time will be 2-5 business days from the date of shipment.<\/li><\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\">Zone 1 &#8211; Europe<\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Belgium, France, Germany, the Netherlands and Italy.<\/li><li>Price: 6,99\u20ac.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>Delivery time will be 5-7 business days from date of shipment.<\/li><\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Zone 2 &#8211; Europe<\/h6>\n\n\n\n<ul class=\"wp-block-list\"><li>Austria, United Kingdom, Ireland, Denmark, Greece, Finland, Norway, Slovenia, Luxembourg, Poland, Czech Republic, Sweden, Slovakia, Estonia, Hungary, Latvia, Lithuania, Romania, Finland, Switzerland, Bulgaria and Malta.<\/li><li>Price: 9,99\u20ac.<\/li><li>Your order will be prepared and shipped within 24\/72 hours.<\/li><li>Delivery time will be 5-7 business days from date of shipment.<\/li><\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">*Susceptible to be altered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not ship to the following islands: Azores, Faroe, Madeira, Corsica, Sardinia, Isle of Man.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deadlines always subject to the correct and normal operation and logistical development of the preparation and shipping process and the volume of orders existing at any given time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping rates subject to change for promotions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs will be free for purchases amounting to more than \u20ac45 in the Peninsula and the Balearic Islands.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606538\"><\/div>\n\n<div class=\"agni-block-heading agni-block-1662227606542\"><h4>Orders and Returns<\/h4><\/div>\n\n<div class=\"agni-block-separator has-display-style-5 has-align-center has-columns-container agni-block-1662227606544\"><div class=\"agni-block-separator-css\"><\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606546\"><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606555\"><h5 class=\"agni-block-toggle-title\">1. Proceso de compra<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">Once your purchase is complete, after choosing your desired products, completing the checkout process and making your payment, you will receive a confirmation e-mail at the indicated address as proof that the transaction was completed successfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not receive this e-mail and have doubts as to whether your purchase was successful or not, please contact us at info@wakknox.com and we will be happy to help you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order is received, it will be processed in the most diligent way possible. Once the shipment leaves for its destination, you will receive a notification via SMS or email from the corresponding courier company providing you with information about the delivery. If the shipment does not arrive within the established period or you have doubts about the status of your order, please contact us at postventa@wakknox.com.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606565\"><h5 class=\"agni-block-toggle-title\">2. \u00bfDe qu\u00e9 formas de pago dispongo?<\/h5><div class=\"agni-block-toggle-content\">\n<div class=\"agni-block-paragraph has-text-align-left agni-block-1662227606559\"><p>We accept secure forms of payment with credit and debit cards (VISA, Mastercard, Discover, AMEX), PayPal and Bizum.<\/p><\/div>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606576\"><h5 class=\"agni-block-toggle-title\">3. Impuestos Aplicables<\/h5><div class=\"agni-block-toggle-content\">\n<div class=\"agni-block-paragraph has-text-align-left agni-block-1662227606571\"><p>The price of the marketed products is indicated next to the descriptive sheet of each one of them and includes the Value Added Tax (VAT). If any other tax were applicable, this would be indicated.<\/p><\/div>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606586\"><h5 class=\"agni-block-toggle-title\">4. \u00bfC\u00f3mo dar seguimiento a mi pedido?<\/h5><div class=\"agni-block-toggle-content\">\n<div class=\"agni-block-paragraph has-text-align-left agni-block-1662227606580\"><p>The courier company will send you an email or an SMS with the tracking to follow the order once it has been prepared and leaves the warehouse according to the preparation and shipping deadlines.&nbsp;<\/p><\/div>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606591\"><h5 class=\"agni-block-toggle-title\">5. \u00bfC\u00f3mo puedo cambiar mi pedido?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">To make any changes to your order, contact postventa@wakknox.com as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changes will not be accepted once the order has left the warehouse.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606596\"><h5 class=\"agni-block-toggle-title\">6. \u00bfPuedo devolver un producto?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">If the product you receive is not what you expected or how you expected it, you have fourteen (14) calendar days from receipt of the product to exercise your right of withdrawal and return the product. You just have to contact us at this email postventa@wakknox.com, and our customer service team will inform you and advise you to solve it as soon as possible. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payments for returns will be made using the payment method you used to place the order. Only the price of the sunglasses will be paid once we have received them in our warehouse and checked their condition. The return costs are free for you.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606601\"><h5 class=\"agni-block-toggle-title\">7. \u00bfQu\u00e9 hacer si tengo una incidencia con mi pedido?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">Our Customer Service team is available to solve any incident related to your order. To contact us, send us an email to postventa@wakknox.com indicating your order number.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606603\"><\/div>\n\n<div class=\"agni-block-heading agni-block-1662227606606\"><h4>Warranty<\/h4><\/div>\n\n<div class=\"agni-block-separator has-display-style-5 has-align-center has-columns-container agni-block-1662227606608\"><div class=\"agni-block-separator-css\"><\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606610\"><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606617\"><h5 class=\"agni-block-toggle-title\">1. \u00bfDe qu\u00e9 garant\u00eda dispongo en relaci\u00f3n con los productos?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">Our products are guaranteed for three (3) years from the date of purchase. If any of the orders you have purchased presents a manufacturing defect within this period, please contact us at postventa@wakknox.com<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606620\"><\/div>\n\n<div class=\"agni-block-heading agni-block-1662227606623\"><h4>Cares<\/h4><\/div>\n\n<div class=\"agni-block-separator has-display-style-5 has-align-center has-columns-container agni-block-1662227606625\"><div class=\"agni-block-separator-css\"><\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606627\"><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606634\"><h5 class=\"agni-block-toggle-title\">1. \u00bfC\u00f3mo cuido mis gafas de sol?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">Although our sunglasses are of high quality and resistant, we recommend that <strong>you do not leave them upside down and do not store them without a case<\/strong>, as the lenses could suffer some deterioration or be scratched.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We also recommend that you avoid leaving them too long in a place where they receive direct sunlight or are exposed to high temperatures for a long period of time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For cleaning, it is best to use a soft microfiber cloth in addition to always using the protective case to transport them. Cleaning the lenses with water or other liquid could damage them.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606639\"><h5 class=\"agni-block-toggle-title\">2. \u00bfSon las gafas y las lentes de calidad?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">All WAKKNOX sunglasses are classified in category 3 and have UV400 protection, which protects your eyes 100% from ultraviolet rays. In addition, most of our lenses are polarized, which reduces the reflection of the sun on shiny surfaces, thus offering better vision, protection and comfort. Likewise, all WAKKNOX glasses have the certificates of the European Union.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606643\"><h5 class=\"agni-block-toggle-title\">3. <strong>Gafas de sol polarizadas vs gafas de sol no polarizadas<\/strong><\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">Unlike non-polarized sunglasses, polarized glasses are designed to filter out certain types of light while allowing other types of light to show through. Specifically, they are designed to filter light reflected from horizontal surfaces, while allowing light reflected from vertical surfaces to pass through. In this way, vision without eye fatigue is obtained.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606645\"><\/div>\n\n<div class=\"agni-block-heading agni-block-1662227606649\"><h4>Contact WAKKNOX<\/h4><\/div>\n\n<div class=\"agni-block-separator has-display-style-5 has-align-center has-columns-container agni-block-1662227606651\"><div class=\"agni-block-separator-css\"><\/div><\/div>\n\n<div class=\"agni-block-spacer agni-block-1662227606653\"><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606659\"><h5 class=\"agni-block-toggle-title\">1. \u00bfC\u00f3mo puedo contactar con Wakknox?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">To ask us any questions you can write to us via email (info@wakknox.com) or through the <a href=\"https:\/\/www.wakknox.com\/en\/contact\/\" data-type=\"page\" data-id=\"13080\">contact form<\/a>.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606664\"><h5 class=\"agni-block-toggle-title\">2. \u00bfC\u00f3mo puedo comprar f\u00edsicamente Wakknox?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">At the moment we do not have our own physical stores and you can only buy them online on our website.<\/p>\n<\/div><\/div>\n\n<div class=\"agni-block-toggle active has-border-width-style-2 agni-block-1662227606669\"><h5 class=\"agni-block-toggle-title\">3. Quiero vender WAKKNOX en mi tienda, \u00bfEs posible?<\/h5><div class=\"agni-block-toggle-content\">\n<p class=\"wp-block-paragraph\">If you are interested in becoming an authorized WAKKNOX\u00ae seller, please write to us at info@wakknox.com<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"agni_page_title_hide":"","agni_page_title_align":"","agni_page_margin_remove":"","agni_page_bg_color":"","agni_page_bg_gradient":"","agni_page_header_source":"","agni_page_header_choice":"24","agni_footer_block_id":"19401","agni_page_sidebar_choice":"","agni_slider_id":"","agni_product_layout_choice":"","footnotes":""},"class_list":["post-19067","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/pages\/19067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/comments?post=19067"}],"version-history":[{"count":12,"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/pages\/19067\/revisions"}],"predecessor-version":[{"id":19852,"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/pages\/19067\/revisions\/19852"}],"wp:attachment":[{"href":"https:\/\/www.wakknox.com\/en\/wp-json\/wp\/v2\/media?parent=19067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}